The Resco CRM, Loyalty and Business Intelligence systems will allow Dream Cruises to service and manage their distinguished passengers and loyalty programme members. The system helps to broaden customer touch points, provide for seamless collection of feedback to allow for high customer engagement and satisfaction. The Resco suite is designed to be true cruise line products and the only solutions in the world to provide complete 360-degree view of the cruise customer – shore to ship and back.
Dream Cruises aims to be a pacesetter in the cruise industry in the region, meeting the needs of the ‘emerging generation’ of confident, independently-minded and affluent Asian travellers. Dream Cruises offers inspirational luxury, which is Asian at heart and international in spirit.
Purpose-built for the China and Asia market, Genting Dream, the first ship of the fleet, debuts in November 2016. Accommodations reflect both size and choice for travellers with over 70 per cent of staterooms featuring private balconies and over 100 connecting rooms catering to extended families and groups. Lavish suites in the exclusive Dream Palace will feature European butler service and special guest privileges.
Over 35 restaurant and bar concepts onboard offer a wide array of regional cuisines from across Asia, along with a wide range of international dining experiences. Innovative entertainment and leisure lifestyle venues include one of the world’s largest Asian reflexology spas at sea, China’s Got Talent – The Dream Experience, duty-free retail and a wide range of recreation options including a variety of pools with six water slides, a stunning 610-metre wraparound promenade, two submersibles, thrilling ropes course and rock climbing wall.
With the finest Asian and international dining, exceptional service, enthralling entertainment and inspirational experiences, Dream Cruises aims to redefine vacation travel with a transformational journey at sea.
For more information about Dream Cruises, please visit www.dreamcruiseline.com
Rescompany is capitalizing on having a combined central reservation, CRM and on board system (PMS/POS) in one package. The Resco systems are unique in providing clients with a 360-degree concept of integration.
Rescompany is pleased to announce enhancements to our powerful Business Intelligence module. The BI module transforms your CRM and CRS data into meaningful metrics; with dashboards that are visual representations of your data. View real-time snapshots of key performance analytics. Users can access data at anytime, anywhere – in real-time with live refresh – on a tablet, smartphone, or PC.
Your company data accessible via the web, on handheld mobile devices, anywhere, anytime
Dynamic, flexible reporting via easy-to-read dashboards and easy access of key data points
Combine dashboards across business areas to develop short and long-term sales strategies, validate business assumptions
Revenue, Sales, and Daily Booking, Passenger per day data available, including combined reservation and onboard data
Marketing campaign results tracking and effectiveness
Predict trends, provide accurate forecasts, revenue projections
Marketing and Sales executives can quickly analyze data needed for that last minute promotion, while Finance can review data related to the costs of advertising, from customer acquisition to the impact of promotion discounts on the NPD. Call Center management can populate the CRS with customized dashboards that provide agency sales history to date, customer loyalty metrics, thus empowering the Reservations Agent at the point of contact.
Dashboard views of the critical performance indicators use the latest graphical views, layouts, and are fully interactive. Dashboards use latest design tools for sharp presentations and are easily downloadable for insertion into Sales decks. Ready-to-use templates are included and are fully customizable.
No need for calls to Inside Sales to obtain data for upcoming client visits. Share the information with your customers and colleagues right from your tablet, smartphone, and of course the application itself.
Your data is a valuable asset. Resco’s Business Intelligence provides a comprehensive tool to help our clients gain the insight needed to stay competitive and to make sound business decisions.
For additional details and expanded view of the BI module, visit our website or contact us for a presentation.
Corman to lead Resco’s Customer Support and Sales Office for the Americas from the company’s new U.S. base in Fort Lauderdale, FL.
Fort Lauderdale, FL – June 28, 2016 – Rescompany Systems Ltd (Resco), a global leader in reservation systems and software solutions (www.rescompany.com), today announced the opening of a new U.S. office in Fort Lauderdale, FL, which will be lead by Andrea Corman as Regional Operations Manager, North America. Corman will leverage her extensive background in the travel and cruise industry to support and grow Resco’s presence in North America; she will also act as a liaison between clients and Resco’s global development team in refining and expanding the company’s suite of software solutions.
Prior to joining Resco, Andrea was Guest Services Director with Voyages to Antiquity of Oxford, UK, with operational offices in Ft. Lauderdale FL. She has held senior Product Development and Customer relationship roles with both large and entrepreneurial travel and cruise organizations such as Oceania Cruises, Uniworld River Cruises, Vantage Deluxe World Travel, and Orient lines.
“I first came across Resco during the start-up for Voyages to Antiquity in 2009 when we were evaluating reservations and ship systems technology that could accommodate the myriad sales and marketing practices of a global cruise company,” said Ms. Corman. “We were impressed with the breadth of their solution and the responsiveness and expertise of their global support staff. The Resco systems have always been very solid and feature rich. The new Resco modules and software upgrades across the product line are very exciting, delivering outstanding, real-world solutions that address the ever changing needs of cruise and travel companies. I’m delighted to be joining the Resco team and look forward to building relationships with existing and new clients.”
“Andrea’s broad and deep industry experience combined with her focus on customer relations and the user experience make her the ideal person to head up our new U.S. office,” said Peter Winqvist, Resco’s Managing Director. “While a U.S. base of operations has been in our plans for some time now, the increased demand across the region made the timing optimal. With Andrea at the helm, we’re able to extend our industry-leading support to existing and new American customers, while keeping close tabs on their changing needs and tailoring our solutions accordingly.”
About Rescompany Systems Ltd (Resco)
Resco integrated solutions include systems for CRM, reservation, property management, POS and business intelligence modules. Scalable packages are available from the single standalone application for a small operator to enterprise wide solutions aimed towards medium to large size companies.
Since 2003, Resco has supplied systems to cruise lines, wholesalers, tour operators, luxury train operators and hotel chains around the globe, including the UK, Germany, China, Australia, Fiji and the U.S.
Resco is committed to offering customers solutions that help manage and improve their businesses. For more, visit www.rescompany.com