All posts by Leszek

Semester at Sea adds Reservations and CRM modules from Resco

Fort Lauderdale, March 2017

Semester at Sea and Rescompany have reached an agreement for the implementation of Resco’s Reservations and CRM systems.

A spokesperson for Semester at Sea commented “Resco already manages our systems on board the ship with PMS, POS and other related systems. The team at Resco provides us with excellent support, project management and innovation. We have been impressed by the capabilities and flexibility of the Resco CRM and reservation suite and we look forward to integrating these systems to our unique requirements and workflow”.

Semester at Sea operate the World Odyssey, the sixth ship in Semester at Sea’s storied
51-year history. The ship serves as a traveling home and campus that brings approximately 600 undergraduate students to the farthest reaches of the globe every semester, giving deeper meaning to education, experiential learning, and community.

See more at www.semesteratsea.org

The Resco systems are unique with its 360-degree customer profile and central concept of integration, offering central reservations, cruise CRM, Loyalty and on board PMS and POS in one.

Resco awarded for innovation

London/Sydney, February 2017

At TUI UK’s vendor conference in December last year Rescompany Systems received a recognition award for excellence in Strategic Innovation!

Christian Lacey – TUI’s General Manager Cruise Transformation & Change commented ‘Resco is a key stake holder for TUI and had a pivotal role in TUI Discovery’s technology transformation and launch in 2016. The partnership we have with Resco is highly regarded and their development process and project support is outstanding.’

Rescompany is capitalizing on having a combined central reservation, CRM and on board system (PMS/POS) in one package. The Resco CRM, Loyalty and Business Intelligence systems are available and integrated to the ship systems and helps to broaden customer touch points. The systems provide for the seamless collection of feedback to allow for high customer engagement and satisfaction. The Resco suite is designed to be a true cruise line product and are the only solutions in the world to provide complete 360-degree view of the cruise customer – shore to ship and back.

Thomson Cruises implements Resco PMS/POS on board TUI Discovery

Thomson Cruises implements Resco PMS/POS on board TUI Discovery

London – August 2016

Resco’s property management (Resco PMS) and Point of Sale (Resco POS) solutions provide seamless management of post cruise, guest embarkation, onboard sales, and excursions. CRM profiling and central customer access is another core component as is mobile functionality which adds anytime, anywhere ship-wide management of all essential processes.

Rescompany Systems Ltd (Resco), a global leader in cruise systems and software solutions (www.rescompany.com), announced that Thomson Cruises has implemented Resco PMS and Resco POS on board TUI Discovery, the latest ship in its fleet. Key Resco modules are mobile-enabled, extending flexible, remote management of the Discovery’s onboard operations, from the reservation, arrivals, check-in, and check-out, to control of gangway traffic, excursions sales, items located at bars, restaurants and shops and the management of guest and staff accounts.

TUI Discovery was officially launched on 9th June 2016 in Palma, Majorca and offers something for everyone. With a wide range of onboard facilities, the family-friendly ship boasts an outdoor movie screen, rock-climbing wall and eight bars and lounges. In addition to the extensive dining choices, TUI Discovery will be the first in the fleet to offer all-inclusive drinks packages as standard from summer 2017. Thomson Cruises has a long history of working with Resco, integrating its shipboard property management and POS systems on other ships in its fleet.

Michael Hofreiter, Resco’s director of ship systems, quote: our team had excellent project and implementation work and collaboration together with the Thomson Cruises team. The ship launched on time and within a short period. Resco has had a very busy spring and summer with several new ship implementations with customers capitalizing on Resco’s modern, powerful and yet user-friendly applications.

About Rescompany Ltd. (Resco)

Resco integrated solutions include systems for CRM, Reservations/CRS, property management/PMS, POS, Web and Business Intelligence modules. Scalable packages are available, from the single standalone application for a small operator to enterprise-wide solutions aimed towards medium to large size companies. The Resco PMS/POS is running live on over 140 cruise line vessels of all sizes.
Resco is committed to offering customers solutions that help manage and improve their businesses. For more, visit www.rescompany.com.

About Thomson Cruises

Thomson Cruises, part of TUI UK and Ireland, is the third largest cruise line in the UK. There are five ships in the Thomson Cruises fleet – Thomson Dream, Thomson Majesty, Thomson Celebration, Thomson Spirit, and TUI Discovery which joined the fleet in summer 2016.

Thomson Cruises offer a unique experience with unrivalled entertainment and food on board – tips are also included giving customers the peace of mind they need when budgeting for their cruise holiday.

The company won a host of awards including Best Family Option and Best Entertainment in the 2016 Cruise Critic UK Editors’ Picks Awards

TUI UK and Ireland is a member of TUI Group

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in Sydney, Vancouver, Fort Lauderdale, London, Hamburg and Gdansk.

Catch up on Resco’s winning formula at Seatrade Global 2016

Catch up on Resco’s winning formula at Seatrade Global 2016

Rescompany will be in Fort Lauderdale next week presenting its innovative technology systems to the cruise industry. Resco had a very successful 2015 with record sales as a result and this year is looking even better.

Resco’s offering of Central Reservations CRS, CRM and on board system (PMS/POS) in one package is the only solution in the world to offer a true 360° view of the customer Shore to Ship, and back.

resco-formula

Resco is also showcasing its new yield and package design. The area now allows for easier selection of packages through the booking process with advanced yield processes and automation without user interaction.

The updated Resco eGuest, eCheckIn and ePOS applications, a new web based booking app, a new Rewards module, extensions to Resco BI are other highlights to explore when visiting us at Seatrade.

Our partner EXP360 will be joining our stand this year. They present a fully immersive sales solution for the travel and cruise industry based on VR technology. 360° virtual tours are embedded in an interactive sales application with advanced moderation, recommendation and eCommerce features. It allows for integration to existing CRM interfaces and booking engines such as Resco CRM and Resco CRS.

Please see exp360.com for further details.

The show runs from 15th – 17th March 2016 at Fort Lauderdale Convention Centre.
You will find us at Booth GB 3721.

Contact us today for an appointment! on myresco@rescowp.azurewebsites.net and please visit www.rescompany.com and www.seatradecruiseglobal.com for more information.

Semester at Sea Implements Resco on Newest Shipboard Campus

Semester at Sea Implements Resco on Newest Shipboard Campus

London/Sydney, August 2015

Rescompany announces it has reached an agreement with Semester at Sea for the implementation of Resco SMS, Resco’s powerful and integrated PMS and POS system on Semester at Sea’s newest shipboard campus, the MV World Odyssey.
A spokesperson for Semester at Sea commented, “Rescompany provides an optimal, integrated solution which fits our point of sale needs but will also allow us to introduce new and flexible technology in the future. Plans are in place to add Resco CRS/CRM during next year to take advantage of the complete package Resco has to offer.”

The MV World Odyssey is the sixth ship in Semester at Sea’s storied 51-year history. The new ship, like its predecessors, will serve as a traveling home and campus that brings approximately 600 undergraduate students to the farthest reaches of the globe every semester, giving deeper meaning to education, experiential learning and community.

Semester at Sea is a multiple country study abroad program open to students of all majors emphasizing comparative academic examination, hands-on field experiences, and meaningful engagement in the global community. A wide variety of coursework from 20-25 disciplines is integrated with relevant field studies in up to a dozen countries, allowing for a comparative study abroad experience that is truly global.

See more at: www.semesteratsea.org

The Resco Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management, eMustering and mobile applications. Resco POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

In combination with Resco CRS and Resco CRM the Resco systems are unique with its 360 degree customer profile and central concept of integration. The Resco PMS are currently installed on more than 120 vessels of all sizes.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

Costa Asia opts for Resco

Costa Asia opts for Resco

London/Sydney, July 2015

Costa Asia, part of Costa Group has signed an agreement with Rescompany Systems. Teams from both companies are currently working on implementing Resco’s cruise industry leading applications into the operation of Costa Cruises China.

Loyalty/Club handling, related web and mobile applications, marketing/mailing, lead generation, passenger history management, consolidation and data migration are some of the current projects. The Resco systems will provide the Costa team a greater overview and and transparency of CRM data. The call and reservation center will have a snapshot and 360 degree view of passenger data available at all times.

Costa Cruises holds a leadership position in China’s fast-growing cruise market. According to the current analysis by CLIA Costa Cruises occupies the leading position in the cruise market with four out of ten reservations made for Costa ships.

By April 2016 Costa Fortuna will be the 4th ship of Costa’s investment plan in China, further increasing the capacity by 38%. It highlights its strategy to strengthen its leadership and position in China, as well as its commitment and confidence to continuously develop China to be one of the leading cruise markets in the world.

For more information please visit: www.costachina.com.

For over 12 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. Rescompany is capitalizing on having combined central reservations, CRM and an on board PMS/POS system in one package. The Resco systems are unique with its 360 degree concept of integration.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

MS Deutschland sails with Resco Systems

MS Deutschland sails with Resco Systems

London/Sydney, June 2015

In record time Rescompany have worked together with Plantours, Cruise IT Services and V.Ships to swiftly setup and install the fully integrated shipboard property management system Resco SMS / POS on board the iconic vessel MS Deutschland.

Per the widespread industry news last week the 300 cabin vessel with sail for Plantours this summer. The Bremen-based operator will use Deutschland during the period from June 9 for a group charter and then, from June 20 on cruises to Spitsbergen, Iceland, Greenland, the Faroe Islands and Shetland Islands.

“The team did an outstanding job!!! It is great to work with a swift and responsive company as Rescompany, they are taking customers requirement urgent and was helping setting up the PMS in very short time” said Oliver Steuber, MD Plantours and Partners.

Please visit www.plantours-partner.de for more information.

The Resco Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management, eMustering and mobile applications. Resco POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

The Resco systems are unique with its 360 degree concept of integrations. The Resco on board systems are currently installed on some 120 vessels.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

Resco present Mobile Applications in Miami

Resco present Mobile Applications
in Miami.

Rescompany, a leading cruise system solution provider will present Resco eGuest and its new Mobile TouchPOS applications in Miami next week.

In addition to overviews of ship deck plans the eGuest module will provide information about on board events and detailed cruise itineraries. The Resco eGuest application also provides up-to-date information on your passengers’ account balance, excursion
bookings, personal messages, etc. The data presented and services offered through the eGuest system can even be tailored to the specific needs of your guests!

Resco’s new Mobile TouchPOS provides a new and fresh user interface with easy to use navigation and operation on a choice of hand held devices. Key focus have been placed on usability to increase efficiency and mobility to your service staff as well as increased accuracy of service order processes. Our Mobile TouchPOS can be installed on the latest Windows based handheld devices in the market.

For more information please review our fresh new brochure here and visit our web site under www.rescompany.com/mobile

Rescompany Systems is an independent company which operates in close cooperation to its cruise line customers and partners.

Scalable packages are available from single standalone applications for small operators to enterprise wide solutions aimed towards medium to large size companies.

The Cruise Shipping Convention runs between 17th – 19th March 2015 at Miami Beach Convention Centre. You will find us at Booth #1611.

Please visit www.cruiseshippingevents.com/miami for more information.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

TUI Cruises commits to 3 more vessels with Resco

TUI Cruises commits to 3 more vessels
with Resco.

Hamburg / London UK, January 2015

TUI Cruises have entered into an agreement with Rescompany for implementation of the powerful Resco PMS and POS (Resco SMS) on board it’s coming fleet of new builds. The Mein Schiff 4 is already in planning stage and will go Live in June this year. TUI Cruises have successfully operated the Resco systems since it’s first cruise back in 2009.

TUI Cruises was founded in April 2008. The cruise brand offers a contemporary holiday on the sea and is aimed at the German market. The company is a joint venture of TUI AG and Royal Caribbean Cruises Ltd – the second largest cruise company in the world.

The first ship TUI Cruises Mein Schiff 1 entered service in May 2009. The sister ship, the Mein Schiff 2, followed in May 2011. Following the successful launch of the first two ships, the fleet grew in 2014 with the first new building in Mein Schiff 3. The logical extension of the fleet is now three more new builds, the Mein Schiff 4 arriving in June 2015, Mein Schiff 5 in 2016 and the Mein Schiff 6 in 2017.

For more information please visit: www.tuicruises.com.

For over 11 years Rescompany provides software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with it’s 360 degree concept of integrations. The Resco on board systems are currently installed on some 100 vessels of all sizes.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

New Resco Systems and onsite visit in the New Year

New Resco Systems and onsite visit
in the New Year!

Dear Valued Customer,

Per our communications a few months ago the preparation of the new Resco Booking Dialog and systems is coming along well. We plan to launch the revolutionary Resco
version 5 in the first few months of 2015.

As a brief summary the new booking dialogs will enable faster and efficient methods in shopping for available products. Specials and packages for agencies will be easily
identified along with a clearer overview of availability, pricing and terms at a glance.

Customers and Agencies will be provided with crucial information more swiftly. The new system interface utilizes a clean and fresh full-screen design, great flexibility and ease of operation.

      

For more sample views of the application please visit New Resco System page.

Our Business Intelligence module launched this year is growing in capabilities and
features, with more cubes and dashboards becoming available. Our BI dashboards
provide you with an instant visual snapshot of how your company is performing.

The dashboards represents a visual representation of data with the benefit of saving time compare to running multiple reports.

The BI Module offers more interactivity with dynamic filtering and an ‘at a glance’ view of Key Performance Indicators relevant to particular business processes measuring
revenue (including on board revenue), sales, availability and marketing.

      

To view more BI samples please visit New Resco BI page.
There is also more details of it on our website at www.rescompany.com.

The launch of the new system will require us to come onsite and work with you. Our team will be in touch soon to arrange suitable dates and please let us know of any preferences.

Thank you for the positive feedback on these new modules so far and we look forward to receiving any more feedback you may have prior to the onsite sessions.

Your Resco Team

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

Haimark selects Resco for reservations and on board solutions

Haimark selects Resco for reservations and on board solutions

Denver / London, September 2014

Haimark Ltd and Haimark Line have begun implementation of Resco’s systems. Resco central reservations, Resco CRS and the Resco CRM are currently being setup at Haimark’s Denver offices. The Resco property management system solutions, Resco SMS and POS are already installed on some of the Haimark operated vessels with more to follow in the coming months.

Founded in 2012, Haimark’s Managing Partners include Marcus Leskovar, Tom Markwell and Giang Hoang Hai. With more than 70 years combined experience in the cruise industry, they first identified the absence of true luxury vessels of a European standard on the rivers of Southeast Asia and India. Committing their product would appeal to a global river cruise marketplace, they inspire the active luxury expedition traveler to experience some of the world’s most facilitating and culturally enriching rivers of the world.

Haimark Ltd will operate 8 luxury river cruise vessels by the end of 2015 along the Mekong, Irrawaddy, Ganges and Peruvian Amazon Rivers. Additionally, the newly launched coastal cruise division Haimark Line will launch the 210-guest MS Saint Laurent in May, 2015. Sailing the North American waters to include the five Great Lakes, Saint Lawrence Seaway and Coastal New England in the summer months. Winter programs will include unique central and south america coastal cruise programs and will bring the Haimark brands to a total of 9 vessels.

For more information please visit: www.haimarktravel.com and www.haimarkline.com.

For over 10 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of integration.

Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, the Resco SMS: Ship Management
System with integrated Point of Sale, Resco POS as well as a great selection of advanced on board management modules from safety, gangway, visitor handling to
eMustering and BI solutions.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44 20 3305 9244 or +61 2 9526 7711. Rescompany has local offices in
Sydney, Vancouver, London, Hamburg and Gdansk.

Explore the Resco Central System at MED Barcelona

Explore the Resco Central System at
MED Barcelona

Rescompany is in Barcelona presenting its innovative technology systems to the
cruise industry. The Mediterranean’s Premier Cruise Event runs between
16th – 18th September 2014 at Fira de Barcelona Gran Via Conference Centre.
You will find us at Booth #701.

Please visit www.cruiseshippingevents.com/med for more information.

Rescompany, a leading cruise system solution provider will feature its new
Resco Central System (RCS). This unique concept allows corporate offices centralised fleet management of ships and fleet’s with on board and shore side data synced in near real time. It includes advanced data exchange using synchronisation methodology developed by Microsoft. The functionality is not limited to just bookings and sale of excursions for example but also includes centralised management, data entry and distribution of for example PLU items as well as consolidated real-time financial reporting on reservations and on board sales.

Rescompany is capitalizing on having combined reservations, CRM and an on board system in one package. Real-time Business Intelligence (BI) and analytical processing is allowing our current and future customers to gain insight into their data and provide for competitive intelligence supporting better decision making.
Please find a system overview here.

We are also showcasing the Real-time Business Intelligence (BI) module Resco BI. With analytical processing it allows current and future Resco customers to gain insight into their data and provides for a more competitive intelligence to support better decision making.

For further information please visit our website or contact us for a presentation.

In cooperation with Panasonic we will also display Panasonic’s latest POS terminals, mobile POS and Tablets at the show. For product previews please click here.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Rescos Next Generation Booking Interface coming soon

Resco’s Next Generation Booking
Interface coming soon!

Dear Customer,

Rescompany is very excited to share with you a sneak peak at the new look Resco booking interface. This part of the system is being prepared now and will be launched in the coming period. From the beginning the Resco systems have been built around customer feedback and the building of the upcoming design and user interfaces is no different. In addition, the complexities for cruise and travel systems are ever evolving and we too are working hard to stay ahead. We believe the ongoing development is leading our systems to a level yet to be seen within the industry.

              

The new booking dialogs will now enable fast and efficient methods in shopping for available products. Specials and packages for agencies will be easily identified along with a clearer overview of availability, pricing and terms at a glance. Customers or agencies will be provided with crucial information swiftly. Cruise events and other events (e.g. hotel events) can be booked at once with a couple of clicks, making the process very intuitive and fast.

This email is to provide you, our valued customer, with an insight and update to what we have been working on with regard to our systems development. There will be more to come but in the meantime please stay in contact with our team with any feedback you may have. We very much welcome your suggestions.

Kind Regards,
Your Resco Team

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Pearl Seas Cruises Implements Resco PMS on Pearl Mist

Pearl Seas Cruises Implements Resco PMS on Pearl Mist

CT, USA / London UK, May 2014

Pearl Seas Cruises, a new line specializing in luxury small ship cruising, is implementing the powerful Resco PMS and POS (Resco SMS) on board its 210-passenger newbuild, the Pearl Mist.

Pearl Seas Cruises redefines Luxury Adventure with an exceptional small ship cruise
experience that brings the world’s most majestic cruise destinations, diverse cultures and stunning natural beautify to life. Join us aboard the new Pearl Mist a backstage pass to the culture, customs and cuisine of some of the world’s most majestic cruise destinations – many of which are not accessible by large ships. Enjoy the finest luxury accommodations and amenities on a 7, 10, 11 or 14-night cruise through the Canadian Maritimes, Great Lakes, St. Lawrence Seaway, and Caribbean Islands. Let Pearl Seas Cruises
introduce you to the personalized service, fine dining, enriching onboard activities and guided shore excursions that are the hallmark of small ship cruising with Pearl Seas Cruises.

For more information please visit: www.pearlseascruises.com

Rescompany Managing Director, Peter Winqvist, comments “It is very encouraging to see more and more of our customers recognize the seamless cruise system packages our company provides with reservations, CRM and on board solutions in one. Pearl Seas Cruises is already using the Resco CRS and CRM”

For over 10 years Rescompany provides software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of
integrations.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Interactive Business Intelligence Dashboard

Interactive Business Intelligence Dashboard

There was a great buzz at Resco’s booth at Cruiseshipping in Miami with cruise line executives attending presentations of several new features and concepts.

One new module receiving extra interest was the Real-time Business Intelligence (BI) module Resco BI. With analytical processing it allows current and future Resco customers to gain insight into their data and provides for a more competitive intelligence to support better decision making.

In today’s market place executives need dynamic and flexible options for presenting key business performance indicators. Using the Resco BI tools the user can access company data at anytime, anywhere on mobile devices, web environments or within the Resco application. Effective visuals and graphical trend comparisons such as year on year or week on week are available.

For further information please visit our website or contact us for a presentation.

The Resco systems are tailored specifically to suit the needs of the cruise and travel industry. Scalable packages are available from the single standalone application for a small operator to enterprise wide solutions aimed towards medium to large size companies.

Explore the Resco Central System at CSM 2014

Explore the Resco Central System at CSM 2014

Rescompany is in Miami presenting its innovative technology systems to the cruise industry. The Cruise Shipping Convention runs between 11th – 13th March 2014 at Miami Beach Convention Centre. You will find us at Booth #1611.

Please visit www.cruiseshippingevents.com/miami for more information.

Rescompany, a leading cruise system solution provider will feature its new
Resco Central System (RCS)
in Miami. This unique concept allows corporate offices centralised fleet management of ships and fleet’s with on board and shore side data synced in near real time. It includes advanced data exchange using synchronisation methodology developed by Microsoft. The functionality is not limited to just bookings and sale of excursions for example but also includes centralised management, data entry and distribution of for example PLU items as well as consolidated real-time financial reporting on reservations and on board sales.

Rescompany is capitalizing on having combined reservations, CRM and an on board system in one package. Real-time Business Intelligence (BI) and analytical processing is allowing our current and future customers to gain insight into their data and provide for competitive intelligence supporting better decision making.
Please find a system overview here.

In cooperation with Panasonic we will also display Panasonic’s latest POS terminals, mobile POS and Tablets at the show. For product previews please click here.

The Resco systems are tailored specifically to suit the needs of the cruise and travel industry. Scalable packages are available from the single standalone application for a small operator to enterprise wide solutions aimed towards medium to large size companies.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Aqua Expeditions to implement Resco

Aqua Expeditions to implement Resco

Singapore / London, December 2013

Aqua Expeditions have signed up with Rescompany to implement the suite of Resco’s systems. The industry leading Resco central reservations, Resco CRS and the customer relation management module Resco CRM will be going Live at Aqua Expeditions Singapore office this month. The Resco property management system solutions, Resco SMS and POS will be installed on the 3 Aqua Expedition vessels as well.

Aqua Expeditions was launched in 2007 by founder and CEO, Francesco Galli Zugaro, to fulfill his dream of bringing unparalleled travel experiences, in the utmost comfort, to modern-day adventurers cruising the world’s greatest rivers.

Aqua Expeditions offer journeys on world’s greatest rivers in unparalleled luxury. Guests are able to indulge their curiosity and expand their intellect and taste of the exotic flavors of international cuisine as they float downriver in the custom-designed 5-star vessels of Aqua Expeditions. The company has two vessels on the Amazon river and another vessel coming for Mekong in 2014.

For more information please visit: www.aquaexpeditions.com

For over 10 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of integration.
Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, the Resco SMS: Ship Management System with integrated Point of Sale, Resco POS as well as a great selection of advanced on board management modules from safety, gangway, visitor handling to eMustering solutions.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Variety Cruises implements Resco

Variety Cruises implements Resco

Athens, Greece, London, UK, 18 November 2013

Variety Cruises, the small ships cruise company with a fleet of over 11 fully owned vessels offering a total yachting experience have selected the Resco systems for reservations and CRM management.

Mr Yiannis Vontas, Exec. Vice President Development & Marketing at Variety Cruises says “key factors behind this decision include the integration capabilities in having central reservation, CRM, web booking systems and 3rd party integrations managed by one vendor. Going forward we also look to integrate the Resco ship systems on board our fleet.”

Variety Cruises yachts and small ships allow our passengers to visit well known destinations or to discover unique and more private ports of call in a private, convivial and relaxed environment. Fine cuisine, with a strong local flavor, exciting itineraries blending well known ports of call and less known gems of the Mediterranean and personalized service have positioned the company as the choice for an ever growing number of cruise goers looking for a small ship cruise experience.

For more information please visit: www.varietycruises.com

Rescompany MD, Peter Winqvist, comments “We are delighted by this new partnership with Variety Cruises, our solutions are the perfect fit to their operation of small ship cruising and we look to build a long and close relationship with the team at Variety”

For over 10 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of integration.

Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, the Resco SMS: Ship Management System with integrated Point of Sale, Resco POS as well as a great selection of advanced on board management modules from safety, gangway, visitor handling to eMustering solutions.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Rescompany launches NEW Website

Rescompany launches NEW Website!

Sydney, Australia / London, UK, November 2013

Rescompany, a leader of innovations in reservations, CRM and PMS systems to the cruise and travel market launches a new website. The site is now more customer oriented, user friendly and includes full mobile devices support. New website allows customers instant and easy access to information about Resco systems, services and the company as a whole.

Besides products and services, potential customers can also find latest Press Releases and News of the latest happenings from Rescompany. New website contain useful sections allowing quick access to customer support, Resco videos and is integrated with social media services.

Peter Winqvist, Managing Director of Rescompany Systems “we are leading the way by innovating and improving our products and services to the industry, this extends also to our web presence. The new site is a natural step to ensure our customers and the market is kept up to date.”

For over 10 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of integration.

Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, the Resco SMS: Ship Management System with integrated Point of Sale, Resco POS as well as a great selection of advanced on board management modules from safety, gangway, visitor handling to eMustering solutions.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Seadream Yacht Club signs with Resco

Seadream Yacht Club signs with Resco

Oslo, Norway / London, UK, September 2013

SeaDream Yacht Club has reached an agreement with Rescompany to implement the complete suite of Resco’s systems. The industry leading Resco central reservations, Resco CRS and the customer relation management module Resco CRM will be implemented at Seadream’s Oslo headquarters in coming months. The deal also includes implementation of Resco’s property management system solutions, Resco SMS and POS for on board the vessels.

Andreas Brynestad, CIO of SeaDream Yacht Club comments “we have run an extensive evaluation process of the Resco suite of products and we see it as the perfect fit taking our operation to the next levels, in addition the reputation of Rescompany and its people is impressive”

“For us it is further confirmation our concept of complete systems offering is working. We look forward in assisting SeaDream Yacht Club to simplify and enhance processes at several levels of their operation, shore side and on the vessels. Providing our clients with a view and complete 360 degree customer profiling is key. We are excited to work with the team at SeaDream Yacht Club” says Peter Winqvist, Managing Director of Rescompany Systems.

Multi-award winning SeaDream Yacht Club owns and operates the 56-bedroom mega-yachts, SeaDream I & II. The word yachting in the company name is not just an expression about the boutique size of SeaDream I & II, however, more a reflection of the unique contemporary lifestyle aboard these ultra-luxury vessels. “It’s yachting, not cruising” – Enjoy the Difference!

With just 56 sea-view bedrooms, all the luxury appointments you would expect of the most luxurious mega-yachts at sea and all the facilities of a state-of-the-art boutique resort, SeaDream I & II are perfect for exclusive use (charter) for business and for private and family events.

For more information please visit: www.seadream.com

For over 10 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of integration.

Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, the Resco SMS: Ship Management System with integrated Point of Sale, Resco POS as well as a great selection of advanced on board management modules from safety, gangway, visitor handling to eMustering solutions.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Resco and Traveltek are online

Resco and Traveltek are online

London, England, September 2013

Rescompany Systems and Traveltek have developed an online interface which links up their systems. The Resco cruise reservation system is a leading choice for the global mid-sized and luxury speciality cruise operators. Any Resco customer wishing to distribute cabin inventory and their product through to Traveltek’s innovative online agency booking solutions can now do so.

Cruise lines opting for this integration will have an edge over competition and greatly open up avenues for their businesses to grow.

“Linking up the Resco platform with Traveltek made perfect sense to us, allowing our customers to provide and distribute inventory to their needs is important. Through the process we’ve have had a great working relation with the team at Traveltek” said Peter Winqvist, Managing Director of Rescompany Systems Ltd.

Kenny Picken, Managing Director at Traveltek commented “The Rescompany cruise line clients are a fantastic addition to our portfolio of bookable cruise product and is a major benefit to both our cruise clients and to the cruise lines themselves becoming almost instantly available to our growing client base across the world. Working with Rescompany was an absolute pleasure and we look forward to creating a powerful distribution channel for their cruise line clients.”

About Rescompany Systems Ltd

For over 10 years Rescompany has been providing software solutions to the cruise, wholesale and travel industry. The Resco systems are unique because of its 360 degree concept of integration.

Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management and the Resco SMS: Ship Management System with integrated Resco POS. A great selection of advanced on board management modules from safety, gangway, visitor handling to eMustering solutions are also available.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

About Traveltek

Traveltek have over twelve years of experience in the travel industry and are now recognised as one of the leading travel technology companies in the UK.

Traveltek customers are some of the best known names and trusted brands in the industry including Flight Centre, Jetset Travel Group, Virgin Holidays, Trailfinders, Co-op Travel, Hays Travel, Barrhead Travel, Dawson and Sanderson, Royal Caribbean Cruise Lines, Carnival Corporation, Holland America Line and Travelport to name just a few.

Traveltek create booking systems for flights, hotels, car hire, car parking, transfers and cruise and build direct interfaces to suppliers across the world. As a prolific system integrator, Traveltek also provide cruise and holiday data to industry leading partners, For more information please visit www.traveltek.net or contact Kenny Picken, Kenny@traveltek.net or call our office +44 (0) 1355 246111

Head Office Traveltek
2 Orbital Court
Peel Park
East Kilbride, G74 5PH
United Kingdom

Pearl Seas Cruises is live on Resco

Pearl Seas Cruises is live on Resco

CT, USA / London, UK, July 2013

Pearl Seas Cruises, the small ship luxury specialist in the United States is the latest cruise line to implement the industry leading Resco systems for Reservations and CRM management.

Pearl Seas Cruises redefines Luxury Adventure every day with an exceptional small ship cruise experience that brings the world’s most majestic cruise destinations, diverse cultures and stunning natural beauty to life. Join us aboard the new Pearl Mist for a backstage pass to the culture, customs and cuisine of the world’s most majestic cruise destinations – many of which are not accessible by large ships. Enjoy a 10, 11 or 14 night cruise through the Canadian Maritimes, Great Lakes, St. Lawrence Seaway, and Caribbean Islands. Let Pearl Seas introduce you to the personalized service, fine dining, enriching onboard activities and guided shore excursions that are the hallmark of small ship cruising with Pearl Seas cruises.

For more information please visit: www.pearlseascruises.com

For over 10 years Rescompany provides software solutions to the cruise, wholesale and travel industry. The Resco systems are unique with its 360 degree concept of integrations.

Besides reservation systems, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, the Resco SMS: Ship Management System with integrated Point of Sale, Resco POS as well as a great package of advanced on board management modules from safety, gangway, visitor handling to eMustering solutions.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Oceanwide Expedition live on Resco

Oceanwide Expedition live on Resco

Sydney/London, June 2013

Dutch operator Oceanwide Expeditions is live on Resco’s reservation system Resco CRS Resco CRM. Oceanwide also utilize the Resco Web API for their online bookings.

Oceanwide Expeditions is organizing voyages that make it possible for passengers to enjoy the scenery and nature above and underwater in the worlds most unique areas. The regions visited during these wildlife expeditions contain hardly any infrastructure and are almost only reachable by boat. Oceanwide Expeditions operates, so to speak, on the borderline of land and water, where daily guided excursions in small groups are organized. The expertise in designing and managing the wildlife voyages allows us to offer quality tours in areas that will fascinate and amaze the guests.

For more information please visit: www.oceanwide-expeditions.com

Rescompany MD, Peter Winqvist, comments “It’s been a great project working with Oceanwide Expedition which is a future driven company as one can clearly see on their website, we look forward to work closely on many projects with Oceanwide’s team”

Since 2003 Rescompany offers unique comprehensive database management solution from central reservations, CRS, CRM to ship board property management and POS.

Besides advanced central reservation features within Resco CRS, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio including Resco CRM: Customer Relation Management, Resco SMS: Ship Management System (PMS), Resco POS: Point of Sale, Resco INV: Inventory Management System, Resco Web CMS, Web Booking and Web Design.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Whiteboard animation video’s for Rescompany

Whiteboard animation video’s for Rescompany

The Rescompany site at www.rescompany.com have been further updated with a creative Resco CRM video showing some of the powerful features of the modules. It covers information about seamless integration opportunities to the web, the setup options with various automations of customer mailings, customer communication as well as loyalty program handling, reporting and much more. Please view the video here.

In addition Rescompany’s site now also includes more details of the Resco SMS ship management system, the new modules as well as a video overview of the Resco Web capabilities.

Since 2003 Rescompany offers unique comprehensive database management solutions from central reservations, CRS, CRM to ship board property management and POS.
Besides advanced central reservation features within Resco CRS, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio which includes Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System (PMS), Resco POS: Point of Sale, Resco INV: Inventory Management System Resco Web CMS, Web Booking, Web Design and more.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Rescompany Systems Ltd and Adonis AS announce strategic partnership

Rescompany Systems Ltd and Adonis AS announce strategic partnership

March 6, 2013 London, England – Hoylandsbygd, Norway.

Rescompany Systems and Adonis today announced that they have forged a strategic partnership and are implementing integration between their industry leading software solutions. Both companies are long established specialists in providing innovative technology solutions to cruise, shipping and travel industries.

“This partnership between Rescompany and Adonis is an important step in developing greater integration of our system with a leading provider of cruise property management systems in Resco SMS. Each company sees great opportunities in this close and well planned partnership,” said Per Ove Kviteberg, Managing Director at Adonis AS.

“We have been working with Adonis for some time and are excited to form a closer relationship going forward. Aside from interfacing and linking up our products with the advanced capabilities of the Adonis crew management systems we will work on further business strategies together with the Adonis team,” said Peter Winqvist, MD of Rescompany Systems Ltd.

About Adonis AS

Adonis AS is a Norwegian software house that has been engaged in the maritime market since it was founded in 1988. A key focus at Adonis is to develop and implement integrated, centralized and scalable solutions covering the entire range of business processes for maritime Human Resource Management and Payroll. Their user reference list comprises a number of market leaders within the various shipping segments they are supporting.

For more information please visit: www.adonis.no or contact us at info@adonis.no Adonis have local offices in Norway, Miami and Manila.

About Rescompany Systems Ltd

Since 2003 Rescompany offers unique comprehensive database management solutions from central reservations, CRS, CRM to ship board property management and POS.
Besides advanced central reservation features within Resco CRS, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio which includes Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System (PMS), Resco POS: Point of Sale, Resco INV: Inventory Management System, Resco Web CMS, Web Booking, Web Design and more.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

American Cruise Lines selects Resco

American Cruise Lines selects Resco

Guilford, CT/London, Feb 2013

American Cruise Lines, operator of the newest riverboats and small cruise ships in the United States have selected and implemented the Resco systems for Reservations and CRM management.

Timothy Beebe, at American Cruise Lines says “key factors behind this decision includes the integration possibilities in having central reservation, the customer relation management and the web booking systems from the same vendor. This will reduce interfacing issues and unnecessary overhead normally associated with such development”

American Cruise Lines specializes in a unique style of small ship cruising along the inland waterways and rivers of the United States. Fascinating itineraries include the Pacific Northwest, Maine, New England Islands, Hudson River, Chesapeake Bay, the Historic South & Golden Isles, Florida and Alaska. Experience a Mississippi River cruise aboard the brand new paddlewheeler, Queen of the Mississippi. With no more than 150 guests onboard, passengers experience each port of call, up close and personal, all while enjoying the camaraderie of fellow travelers and the exemplary service that is the hallmark of American Cruise Lines.

For more information please visit: www.americancruiselines.com

Rescompany MD, Peter Winqvist, comments “We are delighted by this new partnership with American Cruise Lines, we believe our solutions are the perfect fit to their operation of small ship cruising.”

Rescompany provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System, Resco WEB: CMS, Booking and Web Design and Resco HMS: Hotel Management System.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Meet Rescompany in Miami March 2013

Meet Rescompany in Miami March 2013

USA, February 2013

Rescompany is in Miami presenting its innovative technology systems to the cruise industry.
The Cruise Shipping Convention runs between 12th – 14th March 2013 at Miami Beach Convention Centre.
You will find us at Booth #1515.

Please visit www.cruiseshippingevents.com/miami

Celebrating 10 years this year – Rescompany’s systems continue to evolve and the team is excited to showcase its products including new functionality such as:

  • Resco Web CMS and Design
  • Resco eMustering solution
  • New flexible user interfaces
  • Further additions to Resco’s CRM 360 degree customer profiling and much more..

In cooperation with Panasonic we will also display Panasonic’s latest POS terminals on the show, see preview under here.

Rescompany is a leading provider of cruise systems and its comprehensive offering includes:

Resco CRS/CRM (Central Reservation and Customer Relation Management)
Resco combines Central Reservation Functionality and Customer Relation Management within one system thus giving the user direct access to the entire booking history of a guest online and real-time.
The system supports multiple languages (including double byte) and has multi- currency capability.
The Resco software suite is built to support cruises, day cruises, wholesalers and tour operators. Resco CRS and CRM are offered as one complete solution or as separate packages. For the stand-alone CRM sophisticated interfaces are provided to existing systems to allow the best possible use of the available data.

Resco SMS/POS/INV (Ship and Property Management System, Point of Sale and Inventory Management)

The Resco Ship Management System comes with an integrated Point of Sale and offers optional modules such as Gangway Security, Excursion Sales, Cashbook, AVO (Cabin Maintenance Tracking), Crew Management, Payroll, eMustering, Visitor handling and Inventory Management. The Resco POS utilizes industry standard touch-screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Resco launches eMustering Solution!

Resco launches eMustering Solution!

London/Sydney, December 2012

Rescompany has developed a sophisticated eMustering solution. The module runs on a variety of rugged and durable mobile devices, it will substantially speed up and aid management of critical ship procedures such as General Emergency, Crew & Passenger Drills, Muster Station management, Abandon Ship and Landfall.

Resco eMustering counts every person using bar code or RFID embedded in guest and crew cards or life jackets. Manual check-in is also possible by searching for a passengers name, cabin, relation or group. Ease of use and modern user interfaces are the key features that allow for fast and efficient processes. Constant data synchronisation between devices, on board and shore side Emergency Control Centre and central SMS database enable for up-to-date information being available to all critical locations. Various communication methods used by the system assure its robustness and availability of data even when some parts of the infrastructure may be inoperative.

Resco SMS Director, Mike Hofreiter comments “We are very pleased with the development of this module; the industry is looking for ways to improve on safety procedures. We believe our eMustering solution offers capabilities for safety management not seen to date”.

The Resco Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management, e-mustering, visitor handling, inventory and payroll.
Resco POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Coral Princess Cruises website – powered by Resco

Coral Princess Cruises website – powered by Resco

Sydney/London, Nov 2012

Coral Princess Cruises’ new website is Live @ www.coralprincess.com.au Rescompany have provided the web design, CMS and interface to its Resco CRS product base.

Andrew Castles, Sales & Marketing Manager at Coral Princess Cruises says “being able to link in the product from the Resco reservations system and integrate this data directly to the web front end saves us time and resources. We have been very impressed with the web design skill of Resco as well as the ease of use of the CMS. We are excited by the opportunities provided by the new site, and are looking forward to several new initiatives over coming months including the trade/online booking portal which will allow real time bookings and confirmations through the integrated Resco booking system.”

Coral Princess Cruises is Australia’s leading small ship and expedition cruiseline, with an unrivalled worldwide reputation for cruising excellence built over almost 30 years. Join us on the ultimate Australian holiday experience, a 3, 4 or 7 night Great Barrier Reef cruise from Cairns or discover Australia’s ancient outback on an expedition to the remarkable Kimberley region or Cape York and Arnhem Land. Venture further afield into the South Pacific and discover Papua New Guinea, the magical island cultures of Melanesia and the scenic beauty of ‘the land of the long white cloud’, New Zealand.

For more information please visit: www.coralprincess.com.au

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Hapag-Lloyd Cruises Selects Resco SMS for New Vessel

Hapag-Lloyd Cruises Selects Resco SMS for New Vessel

London/Sydney, November 2012

Rescompany is very pleased to announce it has been awarded the contract to install Resco SMS onboard Hapag-Lloyd Cruises’ new ship the EUROPA 2. Paul Goldbeck, Director IT/QM on this decision; “After thorough review we selected Resco SMS due to its superior technological approach. With the open platform for hardware and the one database for POS and PMS we were able to choose solutions which fit best for us, resulting in, amongst other things, a lower cost of ownership. An additional factor leading to this decision was the knowledge, implementation skills and support levels from the Resco team”.

Hapag-Lloyd Cruises is today one of Germany’s foremost providers of luxury and expedition cruises. The company offers four ships with their own unique character, hundreds of destinations, on-board and on land programs, attractive travel combinations, short trips to get a feel for what’s offered and long passages for travel enthusiasts. The EUROPA, the flagship of the fleet, is considered by many to be the world’s finest yacht. Hapag-Lloyd Cruises will strategically expand its product offering with the addition of a new ship: The EUROPA 2 will take to the high seas in May 2013. It will be positioned as the modern, lifestyle-oriented sister ship of MS EUROPA and will cater to a sophisticated, international, and cosmopolitan target group.

For further information on Hapag-Lloyd Cruises visit www.hl-cruises.com

Resco SMS Director, Mike Hofreiter comments “We are very pleased to have Hapag-Lloyd Cruises as one of our clients. This again shows the strength of our onboard system and suitability to luxury cruise lines”.

The Resco Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management, e-mustering, visitor handling, inventory and payroll.
Resco POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

New Video content for Rescompany.com

New Video content for Rescompany.com.

Rescompany is pleased to announce the introduction of video content and further informational material to its updated website at www.rescompany.com.

Rescompany offers a unique comprehensive database management solution from central reservations, CRM to ship board property management and POS.

Peter Winqvist, Managing Director at Rescompany comments “The video, first of a series to come, is marketing oriented as well as a way to create understanding of what can be done with our solutions. We are in the business of offering highly customizable solutions to the individual needs of our customers and it is important we keep communicating the many exciting solutions available. Going forward existing Resco customers will be able to take advantage of more videos for training and educational purposes.”
Rescompany provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2033059244 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Alaskan Dream Cruises Live on Resco for reservations, CRM and on board systems.

Alaskan Dream Cruises Live on Resco for reservations, CRM and on board systems.

London/Sydney, June 2012

Alaskan Dream Cruises, based in Sitka, Alaska, is live with Resco’s central reservation system Resco CRS the CRM and also the shipboard management system Resco SMS on its vessels.

Mr. Michael Wien, Vice President, Sales & Marketing at Alaskan Dream Cruises says “the key factor behind this decision was the integration possibilities in having central reservation as well as all the onboard systems from the same vendor. Also as a small company where many employees perform multiple duties finding efficiencies is paramount in today’s environment, we are looking forward to the Resco team assisting us for years to come.”

Alaskan Dream Cruises offers Southeast Alaska small-ship cruising by showing guests “True Alaska with True Alaskans” sailing in Southeast Alaska. From May through September, the cruise line offers three-, six-, eight-, nine-, 11-day itineraries from Sitka, Juneau and Ketchikan and calls on 15 ports with time for complimentary shore excursions. For more information please visit www.alaskandreamcruises.com.

Rescompany MD Peter Winqvist comments; “We are delighted to work with the Alaskan Dream Cruises team, the systems were implemented and went live within a very short time frame as well”.

Rescompany provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

For more information about our products please visit www.rescompany.com or contact us directly by
email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090
or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Noble Caledonia selects Resco CRS/CRM from Rescompany Systems Ltd

Noble Caledonia selects Resco CRS/CRM from Rescompany
Systems Ltd

London/Sydney, May 2012

Award winning Noble Caledonia have selected the Resco systems as their new central reservations, marketing and customer realionship application.

Tim Cochrane, Commercial Director at Noble Caledonia comments, “The decision was made after a careful selection process. Important contributing factors were the flexibility of the applications, their in depth knowledge of the cruise market and the excellent reputation of Rescompany”.

“Rescompany continue its growth in terms of development and implementation resources, in the meantime Rescompany are setup with 4 support offices worldwide. We look forward to the new partnership with Noble Caledonia with the implementation to start in May. Noble Caladonia is also using the on board system Resco SMS on some of their vessels” explains Peter Winqvist, Managing Director of Rescompany Systems.

Noble Caledonia was established in 1991, they provide their clients with a lasting memory of a journey made with like-minded travellers, whether one of a hundred aboard an exploration cruise of Antarctica, or one of fifteen exploring the historic route of Tamerlane. Noble Caledonia continue to expand to new destinations shaped by new discoveries, world events and historic themes, whether these are sea cruises, river cruises, escorted tours, train journeys or combinations of any of these to achieve the most interesting and comfortable journey. For more information please visit www.noble-caledonia.co.uk.

Rescompany provides software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

For more information about our products please visit www.rescompany.com or contact us directly by
email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090
or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Star Clippers selects Resco for reservations, CRM and on board systems

Star Clippers selects Resco for reservations, CRM and on board systems

London/Sydney, April 2012

Rescompany Systems is very pleased to announce it has reached an agreement with Star Clippers for implementation of Resco CRS and CRM for reservations and customer relationship management. The agreement also includes the installation of the Resco on board property management systems (Resco SMS) and POS on all three vessels. Andy Lovering, Director of Sales and Marketing for Star Clippers stated “After thorough evaluation and review we have decided to upgrade our systems to Resco. Rescompany was able to provide an integrated solution which fits well for us introducing new technology and resulting in, amongst other, a lower cost of ownership overall. Additional to the systems strengths, the knowledge of the Resco team will help us in every phase of the roll out and system change process.”

Star Clippers operates three of the world’s largest and tallest sailing vessels. Visiting ports often untouched by larger cruise ships and offering passengers the activities, amenities and atmosphere of a private yacht, Star Clippers is recognized as one of the premier specialty cruise lines. The ships currently sail throughout the Caribbean, Mediterranean and Costa Rica.

Star Clippers has offered sophisticated travelers the ultimate cruising vacation alternatives since 1991 – a tall ship “mega-yacht” experience aboard authentic re-creations of the classic sailing clipper ships that ruled the waves during the 19th century. For more information please visit www.starclippers.com.

Rescompany Managing Director, Peter Winqvist, comments “We are excited about the opportunity to work with Star Clippers. It is very encouraging to see that more and more cruise lines recognize the seamless cruise system packages our company provides with reservations, CRM and complete on board solutions.”

Rescompany provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

For more information about our products please visit www.rescompany.com or contact us directly by
email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090
or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

Passat Kreuzfahrten (Cruises) decides for Resco SMS

Passat Kreuzfahrten (Cruises) decides for Resco SMS

London/Sydney, March 2012

Passat Cruises have signed with Rescompany to install the fully integrated shipboard property management system Resco SMS on board the MS Delphin.

Passat Cruises have its headquarter in Hamburg and is managed by experienced cruise veterans in Mr Andreas Hey and Mr Yogesh Gupta.
Their vessel offers a total of seven spacious decks with up to 470 passengers. The cruise line will visit numerous destinations between Spitzbergen, Baltic, Caribbean, and Antarctica.
Please visit www.passatkreuzfahrten.de for more information.

The Resco Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management and payroll. The inventory management system is linked to the POS to allow for accurate inventory/usage control along with a state of the art order forecasting tool. Resco POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information about our products please visit www.rescompany.com or contact us directly by
email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090
or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

The World, Residences at Sea install Resco

The World, Residences at Sea install Resco

Sydney/London, March 2012

The World®, Residences at Sea, has installed Resco CRS/CRM, the innovative, flexible reservation and CRM system from Rescompany Systems Ltd. Resco CRS (Central Reservation Software) combines central guest voyage reservation functionality and customer relationship management within one system, giving the user direct access to the entire booking history of a guest.

Rescompany a “Microsoft Certified Partner Company” provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

About The World

Launched in 2002, The World® is the largest privately owned, residential yacht on earth with 165 luxury Residences. A diverse group of Residents from 19 countries own the homes onboard and share interests in world cultures, history and adventure, and exploring fascinating destinations. They circumnavigate the globe every two to three years following an extraordinary itinerary that they select. In-depth expeditions and one-of-a-kind experiences are complemented by world-class amenities and impeccable service. To learn more about this unique lifestyle call + 1-954-874 3399 or visit www.aboardtheworld.com

For more information please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

 

Meet Rescompany at Seatrade Miami

Meet Rescompany at Seatrade Miami

London/Sydney, March 2012

Rescompany will again be at Seatrade Miami presenting its innovative technology systems to the cruise industry.

Seatrade Cruise Shipping Convention 13th – 15th March 2012, Miami Beach Convention Centre, Booth #1515.

Please contact us if you would like a presentation or a meeting. Rescompany offers the below key products to the market:

Resco CRS/CRM (Central Reservation and Customer Relation Management)

Resco combines Central Reservation Functionality and Customer Relation Management within one system thus giving the user direct access to the entire booking history of a guest online and real-time. The system supports multiple languages (including double byte) and has multi- currency capability. The Resco software suite is built to support cruises, day cruises, wholesalers, tour operators, charters, individual excursions, holiday villages and package groups. Resco CRS and CRM are offered as one complete solution or as separate packages. For the stand-alone CRM sophisticated interfaces are provided to existing systems to allow the best possible use of the available data.

Resco SMS/POS/INV (Ship Management System, Point of Sale and Inventory Management)

The Resco Ships Management System comes with an integrated Point of Sale and offers optional modules such as Gangway Security, Excursion Sales, Cashbook, AVO (Cabin Maintenance Tracking), Crew Management, Payroll and Inventory Management. The inventory Management system is linked to the POS to allow for accurate inventory/usage control along with a state of the art order forecasting tool. Resco POS utilizes industry standard touch-screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, London, Hamburg and Gdansk.

 

Rescompany Systems Ltd awarded PCI DSS accreditation

Rescompany Systems Ltd awarded PCI DSS accreditation

London/Sydney, Feb 2012

Rescompany Systems with its industry leading applications Resco CRS/CRM, Resco SMS and POS announces today the accreditation and compliance certification by the Payment Card Industry Data Security Standard (PCI DSS).

igxGlobal, Inc, a provider of technology management solutions with the highest reputation, performed the PCI DSS compliance validation for the company.

The Payment Card Industry (PCI) Security Standards are technical and operational requirements set by the Payment Card Industry Security Standards Council to protect cardholder data.

Rescompany a Microsoft Certified Partner Company provides reservation software solutions to the cruise and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, Hamburg, London and Gdansk.

 

Harmony Cruises decide for Resco CRS and Resco SMS

Harmony Cruises decide for Resco CRS and Resco SMS

London/Sydney, November 2011

Harmony Cruises, based in Seoul, has decided to implement Resco’s central reservation system Resco CRS and the shipboard management system Resco SMS on its new vessel.

Mr. Yongho Chee, Managing Director at Harmony Cruises says “the key factor behind this decision was the integration possibilities in having central reservation as well as all the onboard systems from the same vendor. As a result it will also save costs for our operation. Furthermore, the one platform for PMS and POS and the relative ease of setup for the onboard systems has influenced this decision.”

Harmony Cruises new flag ship, the 760 passenger Harmony Princess will run cruises in East Asia to a range of exciting ports including China, Japan and Russia.

Rescompany Managing Director, Peter Winqvist, comments “We are excited by this new partnership with Harmony Cruises. It’s owners has a long tradition and this contract will enable our company to strengthen the presence in the Asian market. It is encouraging to see that both our existing cruise lines customers and new partners are taking advantage of cost savings, ease of maintenance, shore-ship-shore data integrations that comes in having our applications from central reservations, CRM to shipboard management systems.”

Rescompany a “Microsoft Certified Partner Company” provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver, Hamburg and London.

Paul Gauguin Cruises selects Resco CRS and Resco CRM

Paul Gauguin Cruises selects Resco CRS and Resco CRM

London/Sydney, July 2011

Paul Gauguin Cruises, the award winning Seattle based luxury cruise liner has chosen Resco CRS/CRM, the innovative, flexible reservation and CRM system from Rescompany Systems Ltd.

Paul Gauguin Cruises operates the m/s Paul Gauguin, the renowned, award-winning, 5-star-plus, luxury cruise ship built specifically to sail the waters of Tahiti, French Polynesia and the South Pacific. Since its maiden voyage in 1998, the m/s Paul Gauguin has been the longest continually operating year-round luxury cruise ship in the South Pacific.

Brad Smith, IT Director at Paul Gauguin Cruises says “after a careful and detailed selection process we concluded Resco had the best platform for our current and projected needs. With some of our staff having experience on the software before joining Paul Gauguin Cruises we knew the reservations system was a great fit for us so we spent most of our time reviewing recent enhancements, CRM and web API functionality. Flexibility in the software along with a great support and sales teams were key factors in our decision to go with Resco CRS and CRM”. For more information about Paul Gauguin Cruises please go to www.pgcruises.com

Rescompany MD Peter Winqvist comments; “We are delighted with this new contract and the opportunity to work with such an experienced team of cruise veterans at Paul Gauguin Cruises”.

Rescompany a “Microsoft Certified Partner Company” provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.
All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver and London.

Orion Expedition Cruises adds Resco SMS on Orion II

Orion Expedition Cruises adds Resco SMS on Orion II

London/Sydney, June 2011

Orion Expedition Cruises has decided to implement the Resco ship management system Resco SMS on its new vessel, Orion II. The Resco systems are already running on their other state-of-the-art expedition ship, Orion.

With the new vessel Orion Expedition Cruises is able to provide exclusive expeditions from Antarctica to Asia, and the Kimberley to Micronesia and New Zealand, with the two ships offering a balance of onboard service and luxury combined with unique personal experiences in environmentally and culturally sensitive parts of the region. Together, Orion and Orion II are two of the most comfortable and capable expedition cruise ships cruising in Australasia.

Orion II’s inaugural voyage will be followed by expeditions to the Russian Far East, Inland Sea of Japan, the Ryukyu Islands and then a series of varying 10 night itineraries around Borneo. Later voyages in 2011 include Thailand, Cambodia and Vietnam. Further information on all Orion Expedition Cruises during 2011 and 2012 can be obtained by visiting the website www.orionexpeditions.com

The Resco Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management and payroll. The inventory management system is linked to the POS to allow for accurate inventory/usage control along with a state of the art order forecasting tool. Resco POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver and London.

No Fly Cruising.com Live on Resco!

No Fly Cruising.com Live on Resco!

London/Sydney, May 2011

No Fly Cruising.com recently went live with their new website www.noflycruising.com. The company behind it, Cruise Experts Limited, is run by a team of experienced cruise and travel industry veterans who is offering passengers cruise selection options from the UK which avoid airports, additional taxes, flight costs and luggage restrictions. No Fly Cruising.com is an independent and expert team specialising in no fly cruising!”

“With members of the reservations and management team already having experience with the Resco applications and its customer service levels, the choice of selecting Resco as our booking platform was an easy one” says Marc Jones, Managing Director – Cruise Experts Limited trading as No Fly Cruising.com.

Peter Winqvist, Managing Director of Rescompany Systems; “Besides providing cruise lines with reservations, CRM and property management on board systems we are continuously adding functionality tailored to cruise agencies and travel wholesalers needs as well, we are delighted to work with the Cruise Experts Limited team”

Rescompany a “Microsoft Certified Partner Company” provides reservation software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, Resco offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System.

All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

For more information about our products please visit www.rescompany.com or contact us directly by email at pwinqvist@rescowp.azurewebsites.net or michael@rescowp.azurewebsites.net or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver and London.