Category Archives: News

Resco CRS release v4.1.31

ResCO CRS RELEASE V4.1.31

25 July 2011

New features
– ResReserve: allow merging a person in a booking if the person has only one active trip
– ResReserve: price rules, black-out periods support
– ResMaintain: deck images (unit groups) support

Enhancements
– ResMaintain: filter inactive bookings
– ResSystemLogic: limit bug report screenshot file size to 200KB, HTTP session validation in CLogicLogin
– ResWebConvert: added event status to ResListEvent
– ResWinSystemCare: ability to auto-email action scripts logs

Bug fixes
– ItemSales: Storeroom does not copy properly, item cost default values
– Setup: GlobalDefault parameter overwrite, fixed server setup for x86/x64.
– ResSystemLogic: people count per booking fix
– ResDataTransfer: TTG interface folio filter added, e-mail not dropped
– FolioMerge: folios in the same booking
– ResWinSystemCare: scripts syntax fixes
– ResGeneralLedger: query syntax error, change rate default value
– ResReserve: voided cruises display in booking history, emergency contact e-mail check
– ResReserve: bookings with multiple back-to-back trips are displayed multiple times in booking search grid
– ResMaintain: CRS/SMS import, invalid char filter
– ResWebConvert: ReqAddFolio – Incorrect folio is receiving the details update
– ResWebConvert: booking date different from modify date
– ResLibs: email is not checked for uniqueness on FolioEdit dialog in ResWinResco.

Login to our support site to view detailed release notes.

Resco CRS Release v4.1.30

Resco CRS Release v4.1.30

20 June 2011

New features
– ResReserve: trip extension, available on day-by-day trips
– ResReserve: new pricing calculations based on first day, majority days, exact days
– ResReserve: new price rates/rules for ‘stay pay deals’ calculations
– ResSystemLogic: credit card interface for WireCard
– ResMaintain: cabin category colour and info pages for event and facility
– ResWinSystemCare: ability to run maintenance scripts on a specific computer or all

Enhancements
– ResWinResco, ResReserve, ResWebNotes, ResWebConvert: automatic notes e-mailing
– ResGeneralLedger: additional GL interfaces
– ResDataTransfer: performance improvements

Bug fixes
– ResWebConvert: booking activation crash, document valid dates and import codes, booking details
– ResWinResco: merge error, audit tab crash
– ResReserve: onboard credit amounts, add booking crash on day-by-day bookings, price rules for SP
– ResDataTransfer: daily transfer audit, multiple agents import
– ResGdsTransfer: failure when final destination not found
– ResSystemLogic: date calculations include h:m
– ResWinSystemCare: audit missing user id
– System: future dates accepted as birthdates

Login to our support site to view detailed release notes.

Resco CRS Release v4.1.29

Resco CRS Release v4.1.29

06 June 2011

New features
– ResWinResco: advanced folio search and visual query builder
– ResReserve: back to back bookings – ability to select cruise per payment, search results display non-primary trips
– ResReserve: ability to customize exchange rate display, new price fee calculations, price rate validity by date range
– ResReserve: item sales: cost calculations, fee date range/season selection
– ResReserve: batch merge – added Merge Marked Only checkbox
– ResReserve: PMS export by booking status
– ResWebBooking: client specifications (agent booking), ability to customize the UI

Enhancements
– ResWebConvert: new address fields, all remarks supported, cached login validation, document owner info, performance improvements
– ResReserve: notes – 6 new date fields, new storeroom template for car rental (CAR), removed MSC storeroom, modified TFR storeroom
– ResWinResco: notes – 6 new date fields, search dialogs improvements
– ResDataTransfer: FMS interface extended date range for processing to avoid time zone issues, new unit tag for parent/child unit recognition
– ResReports: only general area reports are displayed in the grids
– ResWinSystemCare: ability to specify server for script execution (must be setup now for each script), server time zone synchronization
– ResWinTools: removed zero address trigger
– Corporate Web: My Account Login page, visitors statistics, marketing banner

Bug fixes
– ResReserve: company privacy settings, adding new storeroom in empty database, exception on new booking or when adding payment to existing booking, rules excluded from events in progress, SQL Server 2005 scripts compatibility
– ResMaintain: price rate days of the week selection
– ResWebConvert: upgrade surcharges, change folio – invalid system value error, type initialiser exception, duplicate port charges and group discounts, availability calculations, disabled ability to add trips by inappropriate agents, document validity date default value, folio remarks, unrestricted day-by-day events beg/end dates, no error on folio documents duplicates

Login to our support site to view detailed release notes.

Resco CRS release v4.1.28

Resco CRS release v4.1.28

05 May 2011

New features
– ResWinResco: new, more robust, more advanced reporting engine
– ResReserve: item sales display window filter
– ResReserve: booking search by invoice sequence
– ResReserve: invoice due date calculations take into account weekends and holidays (country specific)
– ResReserve: remainder dates based on invoice dates auto calculate working days (option B,F)
– ResWebConvert: single login for multiple systems

Enhancements
– ResWebConvert: added rate support, attachment path, multi price/currency per item, departments listing
– ResReserve: middle name added to personal id documents (GDS requirement in NA)
– ResReserve: new storerooms (SRV,CST), store types (SPA, FIN), item default delivery type
– ResReserve: added 6 new combo boxes to notes
– ResWinResco: more detailed error logging, notes performance improvements
– CRS client installer: added CR2008SP3, MS HTML, usp10.dll
– CRS-SMS exports: posting dates, item comments, item export flag

Bug fixes
– ResWinResco: folio search, organizer crash, folio flash task id, Inxmail error handling, notes organizer
– ResReserve: base message updates, price rate = 0, add folio, item sale price, item sold dates, audit search
– ResReserve: folio merge dialog resize, folio age group, automatic OS user login, agency notes, group notes
– ResMaintain: add contact, price rates
– ResDataTransfer: cabin info, onboard credit status
– ResWebConvert: personal document details, trip blocking expiry date, folio advisor id, list item, note deletion

Login to our support site to view detailed release notes.

Resco SMS release v2.1.17

RESCO SMS RELEASE V2.1.17

03 May 2011

New features
– Visitor Management functionality redesigned
– Ability to set age limit for individual PLU groups
– Added support for Evolis Quantum 2 (magnetic card printer used with Ving door lock system)
– Common layout of login form
– New Win API module for visitors import
– Ability to cache system parameters

Enhancements
– Gangway security: Port Manning validation
– Excursion ticket – added handling for excursion operator
– More detailed logging info in Launchpad
– Cashbook: cover pages basic report improvements
– Safety management: added privilege to control Manage Selections form
– Back Office: new filtering columns for Batch posting (Cruise nr, Embarkation and Disembarkation Date)
– CRS-SMS interface: gift orders linked with PLU items onboard
– CRS-SMS interface: added traceability of the state of onboard credit (active or cancelled credits)
– CRS-SMS interface: added gift order external posting date for prepaid gift orders
– Web API interface: extended account info by credit limit information
– Improved form positioning on multiple screens

Bug fixes
– TouchPOS: discount logic
– Front Office: Pending cabin changes – display of previous/next cabin nr
– Front Office: edit pax info – privilege check
– Front Office: edit reservation not possible in some cases
– Front Office: Personal remarks editing
– Front Office: pax onboard/ashore pax state
– Crew: Manifest report
– Resco payment: file name creation

Login to our support site to view detailed release notes.

Resco SMS release v2.1.16

Resco SMS release v2.1.16

23 March 2011

New features. Ability to customize server sign-in cards info.

Enhancements. Picture Manager – image export, inventory management scrips, availability check during bookings import, Visitors Management enhancements, eSoft exports, IACBox interface, pax card age info, various reports.

Bug fixes. User passwords, loyalty program discount and tax calculations, double-postings in receivables, PABX interface error, Swipe Passport functionality, POS user age calculation, gratuity calculations, cruise end date saving, visitor cards print error, passenger cards encoding errors, movement report fixes, system account card logo, all inclusive accounts bills payments printing, Gangway sounds, database connection issues, crew vaccination details, Touch POS low res switching, canceled gift orders, stock item avg price calculation, PBX date format, rollback cruise procedure.

See release notes under support for site specific issues and resolutions.

Resco CRS release v4.1.27

Resco CRS release v4.1.27

08 March 2011

New features. ResWinFolioBatchMerge – new tool for merging folios.

Enhancements. Price fee rates, calculations, setup and dialogs changed. Folio flash, folio search and folio merge dialogs improvements. Folios and bookings data access restrictions per agent/agency. Folio duplicate e-mail restrictions. Web booking performance improvements. Item sales grid sorting. Ability for agent to change booking currency.

Bug fixes. OS login, place search dialog, folio doc info, Win7 file permissions, Inxmail, storeroom deletion, multi-currency item price rates, DataTransfer x64, notes remainder dates, ResWinPmsTransfer export, folio marital status, ResWinResource labels.

See release notes under support for site specific issues and resolutions.

Meet Rescompany at Seatrade Miami – March 15-17, 2011

Meet Rescompany at Seatrade Miami

London/Sydney, Feb 2011

Rescompany will again be at Seatrade Miami presenting its innovative technology systems to the cruise industry just.

Seatrade Cruise Shipping Convention 15th – 17th March 2011, Miami Beach Convention Centre, Booth #1523.

Please contact us if you would like a presentation or a meeting. Rescompany offers the below key products to the market:

Resco CRS/CRM (Central Reservation and Customer Relation Management)

Resco combines Central Reservation Functionality and Customer Relation Management within one system thus giving the user direct access to the entire booking history of a guest online and real-time.

The system supports multiple languages (including double byte) and has multi- currency capability. The Resco software suite is built to support cruises, day cruises, wholesalers, tour operators, charters, individual excursions, holiday villages and package groups. Resco CRS and CRM are offered as one complete solution or as separate packages. For the stand-alone CRM sophisticated interfaces are provided to existing systems to allow the best possible use of the available data.

Resco SMS/POS/INV (Ship Management System, Point of Sale and Inventory Management)

The Resco Ships Management System comes with an integrated Point of Sale and offers optional modules such as Gangway Security, Excursion Sales, Cashbook, AVO (Cabin Maintenance Tracking), Crew Management, Payroll and Inventory Management. The inventory Management system is linked to the POS to allow for accurate inventory/usage control along with a state of the art order forecasting tool. Resco POS utilizes industry standard touch-screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

For more information please visit www.rescompany.com or contact us directly by email at pwinqvist@75.103.82.138 or michael@75.103.82.138 or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver and London.

Resco SMS in Demand

Resco SMS in Demand

London/Salzburg, June 2010

Rescompany has been busy installing their shipboard management system, Resco SMS, onboard a number of leading river and cruiseline operators over the last few months. Since February, Resco SMS has been installed on over 20 new vessels in readiness for the summer crusing season. One of the largest installations for Resco SMS was onboard Thomson Cruises new ship “Thomson Dream“ which carries 1500 passengers.

“This large number of implementations for Resco SMS demonstrates the popularity of our cruise property management system”, comments Peter Winqvist, Managing Director Rescompany Systems. “These installations were a mix of new customers and new ships for exisiting customers and while it is important for our business to gain new customers our priorty is in keeping our current customers happy. We spend time establishing close relations with our customers and these additional installations indicate not only that the product is good but also that we are servicing our customers. To ensure support are kept at highest levels which we are known for, Rescompany has been increasing its resources”.

Rescompany a “Microsoft Gold Certified Partner Company” provides software solutions to the hotel, cruise, wholesale and travel industry. Besides typical reservation functions, RESCO offers sophisticated CRM and marketing tools throughout its comprehensive product portfolio. Resco CRS: Central Reservations, Resco CRM: Customer Relation Management, Resco SMS: Ship Management System, Resco POS: Point of Sale, Resco INV: Inventory Management System and Resco HMS: Hotel Management System. All systems are based on the latest Microsoft .NET technology and the powerful MSQL server.

For more information please visit www.rescompany.com or contact us directly by email at pwinqvist@75.103.82.138 or michael@75.103.82.138 or call us on +44-2031788090 or +61-295267711. Rescompany has local offices in Sydney, Vancouver and London.

New London Office for Rescompany

New London Office for Rescompany

Rescompany is pleased to announce the opening of its new office in London.

Whilst there has always been a Europe office in Salzburg, the growing demand in the UK market has created the need to have a base in London. Peter Winqvist, Managing Director Rescompany, comments “This is an exciting step for our company as we have always believed there was a market for our software in the UK. Opening an office to meet the needs of our customers in such a central location is important as well as satisfying to know our company is establishing itself in this market.” Rescompany will have local support, implementation staff as well as administration and sales personnel based in the London office.

The office will open mid February in conjunction with Rescompany attending The Travel Technology Show at Earl’s Court 2, stand # B10. The show is Europe’s leading event dedicated to providing innovative and integral technology solutions to the travel industry and will be held 9th-10th February 2010. Rescompany will be showcasing its software solutions for the hotel, cruise and travel industry. Besides typical reservation functions, RESCO offers sophisticated CRM and marketing tools throughout its systems. RESCO CRS: Central Reservations, RESCO CRM: Customer Relation Management, RESCO SMS: Ship Management System, RESCO POS: Point of Sale, RESCO INV: Inventory Management System and RESCO HMS: Hotel Management System are all based on latest Microsoft .NET technology and the powerful MSQL server and form a comprehensive product portfolio which is unique to the market place.

If you are interested in receiving a system presentation at the show or would like to make contact at your premises to discuss any opportunities further, then please feel free to contact us by email at myresco@75.103.82.138 or call +61-2-9526 77 11 or +44-7575-214313. More information about the office location can be found at www.rescompany.com.

Meet Rescompany at Seatrade Miami – March 16-19, 2009

Meet Rescompany at Seatrade in Miami

Salzburg/Sydney, March 2009

Rescompany Systems, a “Microsoft Certified Partner Company”, provides software solutions to the cruise industry and is presenting their innovative product portfolio RESCO at the Seatrade Cruise Shipping Convention 16th – 19th March 2009, Miami Beach Convention Centre, Booth #2463 (The Austrian Pavilion).

Besides typical reservation functions, RESCO offers sophisticated CRM and marketing tools throughout its systems. RESCO CRS: Central Reservations, RESCO CRM: Customer Relation Management, RESCO SMS: Ship Management System, RESCO POS: Point of Sale, RESCO INV: Inventory Management System and RESCO HMS: Hotel Management System are all based on latest Microsoft .NET technology and the powerful MSQL server and form a comprehensive product portfolio which is unique to the market place.

If you are interested in receiving a system presentation at the exhibition or would like to make contact at your premises to discuss any opportunities further, then please feel free to contact us by email at myresco@75.103.82.138 or call +61-2-9526 77 11 or +43-6221-7287-0. More information can be found at www.rescompany.com. Rescompany has local offices in Salzburg, Sydney and Vancouver.

Visit Rescompany Systems at ITB ASIA – Oct 22-24, 2008

Visit Rescompany Systems at ITB ASIA

Salzburg/Sydney, October 2008

Rescompany Systems, a “Microsoft Certified Partner Company”, will present its innovative software products to customers at ITB Asia taking place from the 22nd – 24th October 2008 at Suntec Singapore, Hall 602, Booth Number H30. Rescompany is offering RESCO CRS (Central Reservations), RESCO CRM (Customer Relation Management), RESCO SMS (Ship Management System), RESCO POS (Point of Sale), RESCO INV (Inventory Management System) and RESCO HMS (Hotel Management System). All systems are based on the same technology and form a comprehensive product portfolio which is unique to the marketplace.

RESCO CRS/CRM combines central reservation functionality and customer relation management within one system thus giving the user direct access to the entire booking history of a guest online and real time. The system supports multiple languages (including double byte) and has multi-currency capability. The RESCO software suite is built to support cruises, day cruises, wholesalers, tour operators, charters, individual excursions, holiday villages and package groups. RESCO CRS and CRM are offered as one complete solution or as separate packages.

The RESCO Ship Management System comes with an integrated point of sale and offers optional modules such as gangway security, excursion sales, cashbook, AVO (cabin maintenance tracking), inventory management, crew management and payroll. The inventory management system is linked to the POS to allow for accurate inventory/usage control along with a state of the art order forecasting tool. RESCO POS utilizes industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user.

Rescompany also offers an integrated hotel management, point of sale and inventory solution. Based on latest Microsoft .NET technology along with the powerful MSQL server, the applications are highly scalable and in contrary to other systems not connected through an interface but instead reside on the same database. The POS uses industry standard touch screen technology and provides a true open platform where the preferred hardware can be chosen by the user. RESCO Inventory is known for its sophisticated order assistance/forecasting functions. Optional modules such as AVO (room maintenance) and a multi-currency cashbook are available.

If you are interested in receiving a system presentation at ITB ASIA or would like to make contact to discuss any opportunities further, then please feel free to contact us directly by email at tpfitzer@75.103.82.138 or pwinqvist@75.103.82.138or call +43-6221-7287 or +61-2-9526 77 11. Rescompany has local offices in Salzburg, Sydney and Vancouver.