Responsibilities include:

  • Responsible for the SMS support team, their performance and general duties.
  • People management including; Absence management, performance reviews, training needs, coaching, employee relations, motivation and encouragement and communication.
  • Work with Development to manage the progress of customer needs.
  • Customer visit planning including travel requirements.
  • Work with the CRS Managers to ensure SMS-CRS-SMS interfacing module is tested for each release.
  • SMS Product Management – Identify, promote and proactively suggest enhancements to the Resco SMS product.
  • Work with CRS Support Team Manager, Senior Manager and HR Department to suggest and implement new initiatives and improve existing procedures and activities.
  • Ensure proper customer records are kept.
  • Manage any issues that are escalated by the Team members
  • Fulfil the support and implementation specialist duties whenever needed.

About you:

  • Experienced with Ship Board Systems
  • Technical inquisitiveness and a strong interest in I.T.
  • Good knowledge of Microsoft suite products
  • Basic understanding of databases
  • Experience in implementation, product setup and testing
  • Knowledge of the travel/ cruise industry
  • Excellent communication skills with colleagues and clients at all levels and across the world
  • Self – motivated, proactive and able to work autonomously
  • Flexible
  • Adaptable
  • Hands on and ready to be involved in any task
  • Extremely organized
  • Fluent in the English language

What we offer

  • Brilliant Team
  • Excellent flexibility
  • Annual bonus scheme

To apply please send your resume to Looking forward to hearing from you!


Contact us

We believe Rescompany offers solutions that provide the same competitive tools to small and medium sized operators that are accessible to large corporations, while keeping systems at a level that is easily maintainable, affordable and resource efficient.