Responsibilities include:

  • Responsible for the SMS support team, their performance and general duties.
  • People management including; Absence management, performance reviews, training needs, coaching, employee relations, motivation and encouragement and communication.
  • Work with Development to manage the progress of customer needs.
  • Customer visit planning including travel requirements.
  • Work with the CRS Managers to ensure SMS-CRS-SMS interfacing module is tested for each release.
  • SMS Product Management – Identify, promote and proactively suggest enhancements to the Resco SMS product.
  • Work with CRS Support Team Manager, Senior Manager and HR Department to suggest and implement new initiatives and improve existing procedures and activities.
  • Ensure proper customer records are kept.
  • Manage any issues that are escalated by the Team members
  • Fulfil the support and implementation specialist duties whenever needed.

About you:

  • Experienced with Ship Board Systems
  • Technical inquisitiveness and a strong interest in I.T.
  • Good knowledge of Microsoft suite products
  • Basic understanding of databases
  • Experience in implementation, product setup and testing
  • Knowledge of the travel/ cruise industry
  • Excellent communication skills with colleagues and clients at all levels and across the world
  • Self – motivated, proactive and able to work autonomously
  • Flexible
  • Adaptable
  • Hands on and ready to be involved in any task
  • Extremely organized
  • Fluent in the English language

What we offer

  • Brilliant Team
  • Excellent flexibility
  • Annual bonus scheme

To Apply: please apply for this position in English by sending your resume, salary expectation, desired start date and hours to careers@rescompany.com

Contact us

We believe Rescompany offers solutions that provide the same competitive tools to small and medium sized operators that are accessible to large corporations, while keeping systems at a level that is easily maintainable, affordable and resource efficient.